FAQs

We support payment using credit cards (Visa/Discover). If you encounter any issues during the payment process, feel free to contact our customer service team by sending an email to service@vapewithyou.com. Your email will be received, and we will response within 24 hours. We greatly appreciate your cooperation!

We deeply apologize about that. Please review the following points:
1. Please confirm whether your credit limit has been exceeded.
2. Please ensure that you have entered the correct credit card number, credit card expiration date, billing address, and phone number.
3. Please check if your purchase exceeds your usual spending range. For security reasons, some banks may reject transactions that exceed expected expenditures.
4. Please verify if your issuing bank has special policy restrictions for electronic or internet purchases.

If your situation does not match any of the above scenarios, please try refreshing the page and attempting the payment again.

Please rest assured that we will not collect or store any of your payment information. We cannot access any personal payment details involved in your payment process. Your privacy and security are also our top priorities.

In vape journey, we offer a diverse selection of 13 rich and varied flavors for you to choose from. Each one of them has a unique taste, allowing you to experience a range of flavor delights.

Thank you very much for your interest in BC8000! We are delighted to introduce to you that BC8000 contains 5% nicotine, which can provide you with an extraordinary sense of satisfaction and a unique pleasurable experience.

"Kind reminder: This product contains nicotine and is not suitable for minors. Please ensure that you are 21 years of age or older."

The actual situation varies depending on your level of e-cigarette usage and frequency. Our laboratory data is calculated based on a once-per-second puffing frequency. If you take puffs lasting 2-3 seconds or even longer, you might feel that the experience is not quite sufficient. Additionally, the puffing experience can also be influenced by factors such as power, resistance, battery, weather, and temperature.

However, it's worth noting that the BC8000, when fully charged, has a longer lifespan compared to 90% of disposable e-cigarettes available on the market

When you notice the smart digital screen on the electronic cigarette displaying 5% or lower battery level, it's recommended to activate the charging mode. It's expected to take around 30 minutes to provide you with a longer and enhanced experience of the enjoyment it brings.

It's quite straightforward. You can easily monitor the e-cigarette's intelligent digital screen. When the e-juice level drops to 15%, the screen will display "LO," indicating that the e-juice level is low. At this point, we recommend considering getting a new unit ready for future use.

The main ingredients we used in our e-liquid: food grade or pharmaceutical grade propylene glycol and vegetable glycerin, natural & artificial flavors, and nicotine (except for nicotine-free products).

The electronic cigarette products we currently sell are not equipped with waterproof functionality.

You can quickly scan the anti-counterfeit code on the product packaging or visit the link: https://www.yooz.com/verify, and enter the verification code on the packaging to check its authenticity.

We utilize top-tier UPS carriers to ensure the safety and reliability of your order throughout the entire delivery process, enabling swift and secure delivery. You can shop with confidence, as we are committed to providing you with high-quality service.

We will ship directly from our warehouse located in the United States to ensure you can enjoy fast and high-quality service.

Currently, we only offer delivery services within the United States. Unfortunately, we are unable to ship outside the U.S. at this time.

We will arrange safe delivery based on your address. Typically, it takes around 1 to 7 days from the date of shipment for the delivery to be completed (excluding remote areas).

Under normal circumstances, once your product order has been shipped, we will update the logistics information on the following morning in your local time, allowing you to check it at your earliest convenience. If there is a delay or any other questions, please feel free to contact us

Kind Reminder:
1. After you receive your package, please make sure to check if the external packaging is intact and undamaged.
2. If the external packaging is intact and undamaged, please further confirm if the items inside the package are in good condition and complete.
3. In case of any unusual circumstances, please provide relevant photos or videos of the anomalies within 24 hours after receiving the package.

Contact us by sending an email to service@vapewithyou.com.
We will strive to provide you with a more satisfactory service.