Refund Policy

Refund Policy

Refund & Exchange Policy

Refund Policy

Eligibility

You may request a refund within 14 days of delivery for products that are unopened, unused, and sealed in their original packaging.

Products that have been opened, used, or damaged due to customer handling are not eligible for a refund.

Refund Process

To request a refund:

  1. Contact our customer support team at:

📧 service@auvapershop.com

  1. Return the eligible item to our designated warehouse.
  2. Once we receive and inspect the returned item, we will process your refund.

Refunds will be issued to your original payment method used for the purchase.


Exchange Policy

Eligibility

Products with confirmed quality issues or manufacturing defects may qualify for an exchange within 30 days of delivery.

Exchange Process

To request an exchange:

  1. Contact us at:

📧 service@auvapershop.com

  1. Provide your order information and details of the issue.
  2. Return the faulty product to our warehouse for inspection.

After verification, we will:

  • Send a replacement product; or
  • Provide a refund through your original payment method.

Important Notes

  • All refunds and exchanges require prior approval via email.
  • Refunds and exchanges are not available for products that have been opened, used, or physically damaged.
  • Return shipping costs are the responsibility of the customer unless the issue is confirmed to be caused by a product defect.
  • Customers must provide valid order information when requesting a refund or exchange.
  • Refund processing times may vary depending on your payment provider.

Final Interpretation

AUVAPERSHOP reserves the right to make the final interpretation of this Refund & Exchange Policy.


Need Help?

If you have any questions regarding refunds, returns, or exchanges, please contact our customer support team:

📧 Email:

service@auvapershop.com

🌐 Website:
www.auvapershop.com

Address:
497 Victoria Rd, Ryde NSW 2112, Australia