Shipping policy

Shipping policy

Shipping Policy

Shipping Method

All orders are shipped from our Sydney warehouse via Australia Post Express.

All in-stock orders are usually dispatched within 2 business days (excluding public holidays).

In rare cases, order processing may take up to 3 business days. If this happens, we will notify you by email in advance.


Estimated Delivery Time

  • Estimated delivery time: 2–5 business days

All packages are discreetly packaged to protect your privacy.


Free Shipping

We offer the following Australia Post shipping options:

  • AusPost Parcel Post
  • Express Post

Free standard shipping is available for orders over AUD $299.

Express Post shipping requires an additional shipping fee.


Order Processing Time

Orders placed before 2:00 PM Sydney time on business days will usually be processed and dispatched on the same day.

Orders placed after this time will be processed and shipped on the next business day.


Order Tracking

Once your order has been shipped, you will receive a tracking email with the subject:

“Your order has shipped!”

You can also track your parcel directly through:

xxxx

If there are no tracking updates for more than 7 business days after dispatch, or if you have not received your order within 15 business days, please contact us:

📧 Email: service@auvapershop.com
📞 WhatsApp: +61470496689


Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only make changes or cancellations if your order has not been shipped yet.

Once your order has been shipped, you will need to return the package according to our return process before a refund can be issued.

Shipping fees are non-refundable.


Address Accuracy

Please carefully check your shipping address before completing your checkout.

For orders over AUD $500, a signature will be required upon delivery.

If your order cannot be delivered due to an incorrect address and is returned to our warehouse, we will contact you to resolve the issue.

Additional shipping fees may apply for reshipping the order.

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